Frequently Asked Questions

Availability CTAs first open an internal guidance page, then guide guests to the official D-Reserve booking page. Final booking, rates, active plans, and availability are confirmed on D-Reserve.

No. In Phase 1, this website does not provide a booking form and does not collect reservation details, personal information, or payment information. Final booking steps continue on D-Reserve.

Yes. D-Reserve is the official booking system currently used for reservations. This website explains the external handoff before sending guests to D-Reserve.

No. D-Reserve cannot be embedded in this website because of frame restrictions. The availability guidance page opens the official D-Reserve calendar instead.

Room rate guides are shown on the official website. Final date-specific rates, availability, and currently available stay plans should be checked on D-Reserve. This website does not display room-level inventory counts or plan codes.

A custom calendar UI is a Phase 2 consideration. If implemented, D-Reserve data must be fetched server-side and reduced to date-level availability only. Live rates, inventory counts, and plan codes must not be displayed.

KITAMAE BASE Kaga Hashitate is a nine-room small luxury hotel. Room information is organized to help guests compare suites and standard rooms by stay purpose.

Room rate guides are shown on this website. Because final rates depend on date, available plans, and availability, please confirm final details on D-Reserve before booking.

Confirmed room facts are shown as they become available. Some facts, such as LUX SUITE “Nami no Ma” size, capacity, bed details, and Room 102 size, are not stated until confirmed.

Current confirmed content states that standard room guests may also use the private baths. Operational details such as timing or reservation method should be added only after confirmation.

The site explains the dinner-and-breakfast stay context and the special dinner context for suite guests. Active plans, eligible rooms, rates, and availability should be confirmed on D-Reserve.

Stay dinner prices and breakfast prices are not displayed as website content. Final rates, eligible plans, and dining conditions should be confirmed through the booking flow.

Allergy support, dietary restrictions, and children’s meal rules are not yet confirmed as public facts. They should be confirmed in Japanese source content before being published in English.

Lunch “Kitamae Cuisine KITAMAE” is presented as available to non-staying guests. The public page uses the confirmed reservation-focused guidance: reservation required, 15 seats, and telephone booking. Final operational confirmation remains with the hotel team.

Confirmed lunch prices may be shown. The fish/meat course is 3,500 yen including tax, and the Noto beef course is 5,500 yen including tax. Menu and operating changes should be updated only after confirmation.

Lunch and dinner restaurant reservations use the dedicated restaurant line, 0761-71-2657, separate from the stay reservation line. Phone reception is listed as 9:00–11:00 and 14:00–16:00. For stay reservations and inquiries, please call 0761-71-1173.

Confirmed guidance currently includes about 10 minutes from Komatsu Airport, about 5 minutes from Katayamazu IC, and about 10 minutes from JR Kaga Onsen Station. Parking and additional transport details should be added only after confirmation.

Confirmed content describes a shuttle service for staying guests between Komatsu Airport and Kaga Onsen Station. Local sightseeing shuttle use is described as reservation-only, by consultation, within 15 km, and up to seven guests. Guests are guided to request it by phone after booking.

Parking availability, number of spaces, and usage rules are not yet confirmed as public facts. They should be added only after official confirmation.

Child stay policy, child pricing, bedding, and meal conditions are not yet confirmed as public facts. They should not be stated in English until confirmed in Japanese source content.

Some bunk-bed room source content includes “additional mattress possible.” However, conditions, pricing, applicable ages, and bedding details are not yet confirmed, so the site does not describe them as a full public policy.

Cancellation policy, change conditions, no-show rules, and payment methods are not yet confirmed as website content. Final conditions should be checked on the D-Reserve booking screen unless approved content is added later.

Check-in and check-out times are not yet confirmed as public website content. They should not be stated until confirmed in Japanese source content.

Experience pages introduce Kaga Hashitate, the Sea of Japan, Kitamaebune culture, Kaga Onsen, and local craft as regional context connected to the stay. They should not be described as hotel-operated or partner-booked experiences unless confirmed.

Hours, fees, closed days, reservation requirements, and travel times for local facilities are not stated unless confirmed. Where useful, the site may link to official tourism references.

English pages explain rooms, cuisine, access, and the booking flow for inbound guests. However, D-Reserve English UI or English booking support is not yet confirmed, so the site does not claim it is available.

English pages explain confirmed access points such as Komatsu Airport, JR Kaga Onsen Station, and Katayamazu IC more clearly for inbound travelers. Unconfirmed travel routes or times are not added in English.